Shipping policy

Shipping Policy

Thank you for shopping with The Country Soul! Please read our shipping policy carefully before placing your order.

Shipping Destinations

We currently ship within the United States only. We do not offer international shipping at this time.

Shipping Rates

Shipping rates are calculated at checkout based on the weight of your order and your delivery destination. We ship via USPS (United States Postal Service), and the exact rate will be displayed before you complete your purchase.

Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days of receiving your order. Orders placed on weekends or holidays will begin processing on the next business day.

Estimated Delivery Times

Once your order has shipped, estimated delivery times are 2–5 business days, depending on your location and the USPS service selected at checkout. Please note that delivery times are estimates and may vary due to carrier delays, weather, or other factors outside our control.

Fragile Items

Some items in our store are designated as fragile and require special handling. These items are carefully packaged to ensure they arrive safely. Please note that fragile items may have slightly different shipping rates due to the additional care required during packaging and transit.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a USPS tracking number so you can monitor your delivery.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible so we can work with USPS to resolve the issue. We are not responsible for packages lost or damaged due to carrier error, but we will do our best to assist you.

Contact Us

If you have any questions about your shipment, please don't hesitate to reach out:

Email: thecountrysoul2020@outlook.com

We aim to respond to all inquiries within 1–2 business days.